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Contains some of the FAQs regarding Africa's Talking voice product

35 articles
nRCaroline Wavinya avatar
Written by nyakio muriuki, Racheal Wambua and Caroline Wavinya

How can I use your voice API to send one-time passwords(OTP) for my application?

say, one time password, OTP
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Written by nyakio muriuki. Updated over a week ago

What is the difference between a callback URL and an events URL?

callback vs events urls
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Written by nyakio muriuki. Updated over a week ago

Voice pricing | Nigeria

Voice service pricing in Nigeria
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Written by nyakio muriuki. Updated over a week ago

Can you mask calls to appear to be coming from another number?

call masking
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Written by nyakio muriuki. Updated over a week ago

Voice Pricing | Kenya

Pricing for voice service in kenya
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Written by nyakio muriuki. Updated over a week ago

How do I block incoming calls to my number?

blocking incoming calls
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Written by nyakio muriuki. Updated over a week ago

What do I need to set up a SIP trunk connection?

setting up sip trunk voice service.
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Written by nyakio muriuki. Updated over a week ago

Virtualized Numbers

virtualising numbers.
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Written by nyakio muriuki. Updated over a week ago

How to build and Interactive Voice Response service.

Building an interactive voice response service.
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Written by nyakio muriuki. Updated over a week ago

Premium Voice Revenue Share

What is premium voice, revenue share, premium services, how premium voice revenue is split
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Written by Racheal Wambua. Updated over a week ago

When using the Voice API to record calls, what is the maximum duration that the recordings will stay on the dashboard, and is there a limit on the size of the recordings?

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Written by nyakio muriuki. Updated over a week ago

Dealing with no user response in get_digits action.

Is there a way to allow the user to proceed with a suitable default or prompt them again for input.
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Written by nyakio muriuki. Updated over a week ago

How do I make outbound calls from my SIP phone(or any IP phone)?

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Written by nyakio muriuki. Updated over a week ago

How do I receive calls on my SIP phone(or any IP phone)

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Written by nyakio muriuki. Updated over a week ago

How can ensure that the POST request to my callback URL is coming from Africa’s Talking and not some other place?

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Written by nyakio muriuki. Updated over a week ago

Understanding parameters used in a call

The parameters sent to your callback URL or Events URL
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Written by Racheal Wambua. Updated over a week ago

What is a Virtual Number?

All about virtual numbers, virtualizing numbers and virtual number pricing
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Written by Racheal Wambua. Updated over a week ago

What are the parameters for Hang up Cause

What is a hangup cause and what the parameters mean
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Written by Racheal Wambua. Updated over a week ago

What is the difference between NO_ANSWER and NO_USER_RESPONSE

What are the different parameters I get when a call is not answered/picked
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Written by Racheal Wambua. Updated over a week ago

What audio formats are supported by <record>

Audio formats our API supports for the record feature
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Written by Racheal Wambua. Updated over a week ago

Best practices for Robocalls/Call Blasting

Best practices that will increase your success rate with robocalls/call blasting
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Written by Racheal Wambua. Updated over a week ago

What is a robocall/call blasting

How to get started with robocalls/call blasting
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Written by Racheal Wambua. Updated over a week ago

Implementing an Interactive Voice Response (IVR) System

Getting started on voice: What you need to build an IVR system
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Written by Racheal Wambua. Updated over a week ago

What you need to build a Call-Center

Getting started on voice: what you need to build a call center
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Written by Racheal Wambua. Updated over a week ago

What types of voice phone numbers are available ?

Listing down the phone numbers available
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

How does voice billing work?

What happens to your money during calls :D, Also per country billing info
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

How many concurrent calls can I make per second?

Call capacity for our API
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

What is an events URL?

Explaining the purpose of the events URL
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

How do I change my Caller ID?

Using a caller ID when making outbound calls.
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

How do I set up my SIP phone?

Configuring your SIP number on a soft phone e.g Zoiper
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

How do I make an outbound call from my Soft Phone?

Using soft phones e.g Zoiper to make an outbound call
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

Why does it take a while for my media file to play?

Reason for delay in playing media file for either <play/> action or hold music.
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

What does hangupCause parameter mean?

Definition and reasons for Hangup Causes
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

Why are my calls getting Aborted ?

Reasons for call failure, callback Url errors
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago

Why can't I see a call on my AT dashboard ?

Describe reasons why a call would be invisible on the dashboard
Caroline Wavinya avatar
Written by Caroline Wavinya. Updated over a week ago