Africa's Talking

How can I use your voice API to send one-time passwords(OTP) for my application?

What is the difference between a callback URL and an events URL?

Can you mask calls to appear to be coming from another number?

How do I block incoming calls to my number?

What do I need to set up a SIP trunk connection?

Building an interactive voice response service.

How to build and Interactive Voice Response service.

Virtualized Numbers

What is premium voice, revenue share, premium services, how premium voice revenue is split

Premium Voice Revenue Share

When using the Voice API to record calls, what is the maximum duration that the recordings will stay on the dashboard, and is there a limit on the size of the recordings?

Is there a way to allow the user to proceed with a suitable default or prompt them again for input.

Dealing with no user response in get_digits action.

How do I make outbound calls from my SIP phone(or any IP phone)?

How do I receive calls on my SIP phone(or any IP phone)

How can ensure that the POST request to my callback URL is coming from Africa’s Talking and not some other place?

The parameters sent to your callback URL or Events URL

Understanding parameters used in a call

All about virtual numbers, virtualizing numbers and virtual number pricing

What is a Virtual Number?

What is a hangup cause and what the parameters mean

What are the parameters for Hang up Cause

What are the different parameters I get when a call is not answered/picked

What is the difference between NO_ANSWER and NO_USER_RESPONSE

Audio formats our API supports for the record feature

What audio formats are supported by <record>

Best practices that will increase your success rate with robocalls/call blasting

Best practices for Robocalls/Call Blasting

How to get started with robocalls/call blasting

What is a robocall/call blasting

Getting started on voice: What you need to build an IVR system

Implementing an Interactive Voice Response (IVR) System

Getting started on voice: what you need to build a call center

What you need to build a Call-Center

How do I get a voip/sip?

What types of voice phone numbers are available ?

How many concurrent calls can I make per second?

What is an events URL?

Using a caller ID when making outbound calls.

How do I change my Caller ID?

Configuring your SIP number on a soft phone e.g Zoiper

How do I set up my SIP phone?

Using soft phones e.g Zoiper to make an outbound call

How do I make an outbound call from my Soft Phone?

Reason for delay in playing media file for either <play/> action or hold music.

Why does it take a while for my media file to play?

What does hangupCause parameter mean?

Reasons for call failure, callback Url errors

Why are my calls getting Aborted ?

Describe reasons why a call would be invisible on the dashboard

Why can't I see a call on my AT dashboard ?

Voice OTPs Guide

Voice Sandbox

Countries offering Voice Product

Voice Pricing Uganda

Voice Pricing Tanzania

See attached the current pricing for our Voice service in Kenya

Voice Pricing Kenya

Please see attached our pricing sheet for Voice in South Africa

Voice Pricing South Africa

Please see attached the pricing sheet for Voice in Ghana

Voice Pricing Ghana

Please find attached the pricing sheet for Voice across all markets

Consolidated Voice Pricing

Voice Number Request/Acquisition

Voice VAPI Integration Guide

Voice Pricing Rwanda

Voice Pricing Nigeria

Good question.

To update the callback URL linked to your phone number, kindly login to your account and navigate as follows Dashboard -> Voice -> Phone Numbers -> Actions (3…

How do I update the callback URL for my phone number?

Voice Pricing-Zambia

Caroline Wavinya

Maggy Nyokabi

Samuel Kinyua

Contains some of the FAQs regarding Africa's Talking voice product

Voice

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.