Interactive Voice Response aka IVR is a telephony menu system that allows for interaction with callers through dialing different phone keys.
It works with dmtf (dual-tone multi-frequency) codes which identify the various phone keys.
When a caller interacts with the system, each key or set of keys will lead them to a certain piece of information or a new interaction.
E.g Press 1 for English, Press 2 for Swahili
What do you need to get started on IVR with Africa’s Talking?
- An Africa’s Talking Account.
2. Request for a Virtual Number
A virtual number is a phone number that is not connected to any telephone line and is used to route calls to other numbers.
PS: We can virtualize a normal existing number as long as it is tied to the company and is not used as a personal number.
To request a number from us, you will go to your app dashboard and under
Voice->Request pick regular number as below:
3. Create a callback URL
4. A call flow for each interaction.
Here are more resources that will help you:
If you have any questions or are ready to be onboarded, you can reach the voice team at email@example.com