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Why was my message billed twice ?
Why was my message billed twice ?

Understanding how your message is billed, special characters and message length.

Caroline Wavinya avatar
Written by Caroline Wavinya
Updated over a week ago

A single message has 160 characters. Once this is exceeded it is billed as two messages or more depending on how many more characters there are. 

If the character count is less than or equal to 160 characters, the issue is hidden characters added by the text editor the client is using. Try to use a standard text editor i.e. gedit(linux), notepad ++(windows).

Here is a guide on understanding how special characters are counted.

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