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Airtime is disabled on my account, how do I enable it?
Airtime is disabled on my account, how do I enable it?

Airtime disabled, enable airtime, airtime letter, airtime contact form

Said avatar
Written by Said
Updated over 11 months ago

Airtime is currently disabled for all accounts for security reasons. 

To enable airtime on your account, you need to : 

  1. Please write a letter addressed to us, under your company letterhead. Ensure the letter is stamped and signed by top management, see the sample letter here

  2. Fill out a contact form (attached)

  3. You will also need to sign a service agreement with us

Once #1 and #2 are ready, please email them to us, indicating the full name of your company signatory, their position within the organisation, and email address. We will use these details to send them the service agreement.


Email the letter and the form to airtime@africastalking.com and ensure you attach all the relevant documents

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