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Why am I getting the "Risk Hold" Error ?
Why am I getting the "Risk Hold" Error ?

Explaining what the Risk Hold is and how to fix it

Caroline Wavinya avatar
Written by Caroline Wavinya
Updated over a week ago

Sometimes when you are trying to send SMSes you may get the error "Your account has been put on risk hold please contact "

This may happen for the following reasons: 

  • When we notice fraudulent traffic on your Account. 

  • When you continue to use our Default Sender ID(AFRICASTKNG) yet you have your own SenderId. (don't be that guy  :-)  ) 

In order to resolve this error, you have to acquire your own senderId. Here's an article on how to get a SenderId

For further information send an email to 

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