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Why am I getting the "Risk Hold" Error ?

Explaining what the Risk Hold is and how to fix it

Written by Caroline Wavinya

Sometimes when you are trying to send SMSes you may get the error "Your account has been put on risk hold please contact info@africastalking.com "

This may happen for the following reasons: 

  • When we notice fraudulent traffic on your Account. 

  • When you continue to use our Default Sender ID(AFRICASTKNG) yet you have your own SenderId. (don't be that guy  :-)  ) 

In order to resolve this error, you have to acquire your own senderId. Here's an article on how to get a SenderId

For further information send an email to info@africastalking.com 

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