If you experience one of the following issues:
- Unable to Log into your account
- Failure to load data while already logged in
Clearing your Africa’s Talking Site Data should help you get back on track. Here’s an article on how to clear site data on most popular browsers →https://kb.iu.edu/d/ahic
If clearing your site data doesn’t fix this issue and some mission critical decisions need to made, you can access your account while in private browsing mode. This works as it doesn’t rely on any cached values. This is not a permanent fix but a way to make sure you can keep moving with your work. Here’s an article on how to enable private browsing on most popular browsers →https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser/
If you’re not successful after trying all of the above, let us know and our support team will help with getting it fixed as soon as possible.