There are two possible cases where this could happen.

  1. Insufficient funds in your AT Stash(AT Account Balance): This is where the transaction fee is deducted. To top up your account balance follow this link.
  2.  Insufficient funds in your Payments Wallet : This is where the actual amount being transferred is deducted. Methods of topping your balance are highlighted here.

For further clarification send us an email on payments@africastalking.com

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