After Safaricom issues you a paybill, the paybill owner should get access to Mpesa portal for that paybill, however, if that is not the case, then you will have to ask Safaricom to create for you a Business Admin for that paybill.

You can do that by preparing a letter (addressed to Safaricom) with the below details on a company letter head, signed and stamped by top management.

Organization Name:
Organization Short code :
First name:
Middle Name:
Last name:
ID type (national ID, Passport):
ID/PP number:
Phone number;
Administrators User Name:
Administrator Email:

Once you have this ready, attach it with the id of the business admin and email it to :

Have further questions, email us:

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